BA on Sharm help

British Airways confirms that from when customers’ flights out of Sharm are delayed/suspended, European airlines are responsible for providing hotel accommodation, food and the other requirements stipulated until they are able to be flown to their destination.

BA statement today:

We will be providing hotel accommodation to customers in Sharm El Sheikh who were due to fly to Gatwick with us today.

We are working closely with the UK Government to find the best possible solution for our customers who are on holiday in the resort and those due to fly out from the UK.

We understand the current situation is frustrating, however it is out of our control and the safety and security of our customers and crew is always our top priority. 

Following the decision by the UK Government to suspend flights, the British Airways flight (BA 2560) which was due to depart Gatwick this morning has been postponed until Friday.

The BA2561 which was due to depart Sharm El Sheikh this evening will also depart one day later on November 6.  

Customers not wishing to travel on the postponed flights on Friday will be able to claim a full refund or switch to an alternate destination.

Flight delay rights

For independent travellers: your "right to care" if the flight is delayed or cancelled and you are travelling from or to the EU. This on the EU rules as set out by Easyjet...

3. Right to care

Has your flight been delayed for more than 2 hours or cancelled without notice? If so you are entitled to:

a) meals and refreshments in proportion to the waiting time;
b) hotel accommodation and transport between the airport and the hotel, where a stay of one or more nights becomes necessary;
c) two telephone calls, or telex or fax messages, or emails.

Has your flight been delayed or cancelled before you arrive at the airport without notice to you?  You are entitled to a) and c) above.

Have you had to postpone your flight to at least the day after the original flight departure time because of delay or re-routing? If so, you are entitled to b).

In the unlikely event it is not possible for easyJet to arrange care set out in this paragraph, easyJet will reimburse you for reasonable expenses upon application via the website.  You will need to provide us with fully itemised receipts detailing the expense incurred. Please note that re-imbursement for alcohol will not be made.