Thursday, 5 November 2015

Flight delay rights

For independent travellers: your "right to care" if the flight is delayed or cancelled and you are travelling from or to the EU. This on the EU rules as set out by Easyjet...

3. Right to care
Has your flight been delayed for more than 2 hours or cancelled without notice? If so you are entitled to:
a) meals and refreshments in proportion to the waiting time;
b) hotel accommodation and transport between the airport and the hotel, where a stay of one or more nights becomes necessary;
c) two telephone calls, or telex or fax messages, or emails.

Has your flight been delayed or cancelled before you arrive at the airport without notice to you?  You are entitled to a) and c) above.
Have you had to postpone your flight to at least the day after the original flight departure time because of delay or re-routing? If so, you are entitled to b).
In the unlikely event it is not possible for easyJet to arrange care set out in this paragraph, easyJet will reimburse you for reasonable expenses upon application via the website.  You will need to provide us with fully itemised receipts detailing the expense incurred. Please note that re-imbursement for alcohol will not be made.

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