Friday, 22 June 2012

NatWest problems will last through today

RBS/NatWest/Ulster Bank

The underlying technical issue which caused the disruption to payments in the RBS group of banks has been resolved, according to a source within RBS.

However the inconvenience to customers is likely to continue through today as staff try to get system back on its feet.

The weekend will provide a breathing space to update payments in and out of accounts, although there is no guarantee that everything will be back to normal by Monday.

The banks have a serious backlog to clear up. Effectively, they are a still a day behind.

Most of the payments which had been missed on Wednesday night have now been processed, although the situation is considerably worse in Ulster Bank, but many of last night's payments haven't got through.

It is understood that the technical glitch arose after staff tried to install a software update on RBS's payment processing system, but ended up corrupting it.

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