Showing posts with label NAO. Show all posts
Showing posts with label NAO. Show all posts

Thursday, 3 July 2014

£1.9bn tax error

HM Revenue and Customs has come under fire from the National Audit Office, and from an influential committee of MPs, for exaggerating its performance in squeezing more revenue out of tax avoiders.

In a report on the tax office's 2013-14 accounts the head of the National Audit Office, Amyas Morse, said he was concerned "that an error of as much as £1.9 billion in HMRC's baseline calculation led it to report the trend in its performance in a way that inadvertently exaggerated the improvement since 2010-11".

The error did not affect the amount of tax collected but made it appear that tax compliance targets had been exceeded by a significant margin.

Margaret Hodge, the Labour MP who chairs the House of Commons Public Accounts Committee has called HMRC officials in to give evidence later this month.

She said, "It is truly depressing that HMRC's failure to take appropriate action has led to its unwittingly misleading Ministers, Parliament and the taxpayer".

There are a lot of red faces at the Revenue, where I understand officials are "penitent" at the shambles over targets.

HMRC has said: "We regret an historic error made in 2011 when we wrongly calculated the baseline against which our performance was measured. 

"We have corrected this error and even against the corrected baseline we have still exceeded our targets. We will work closely with the NAO to prevent this happening again."

Tuesday, 18 December 2012

High cost of tax calls


We lost £33m last year waiting on the phone to tax call centres operated by HMRC.

The calls can cost over a pound a time if you're held for more than 10 minutes - as 6.5m callers were in the first six months of this financial year.

Often it's via an 0845 number, though HMRC says tax credit calls are now dealt with on an 0345 number.

So what's the difference?

0845

Calls are typically charged at between 1p and 10.5p per minute depending on the time of day for landline customers, and often include a call set-up fee.
Calls from mobile phones generally cost between 12p and 41p per minute.

0345

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
Calls from landlines are typically charged between 2p and 10p per minute; calls from mobiles typically cost between 10p and 40p per minute.
Calls from landlines and mobiles are included in free call packages.



Full call charges guide from Ofcom